Knowledge & Support Agent
AI that knows your business inside out
A custom AI agent trained on your business data — FAQs, policies, procedures, product info — that provides instant, accurate answers to customer and employee questions. Works across phone, chat, and internal tools.
How It Works
- 1
We ingest your documentation, FAQs, policies, and product info
- 2
The AI builds a searchable knowledge base on your local hardware
- 3
Customers or employees ask questions via phone, chat, or web
- 4
The AI responds instantly with accurate, sourced answers
- 5
You update the knowledge base anytime — the AI learns immediately
Benefits
- ✓
Instant answers from your own knowledge base, not generic AI
- ✓
Reduces support ticket volume by 40-70%
- ✓
Employees get real-time assistance during calls
- ✓
Always up-to-date as you update your knowledge base
- ✓
Eliminates repetitive Q&A for your team
- ✓
Handles thousands of concurrent queries
Who Uses This?
Pricing
💰 ROI: Saves 20+ hours/week on repetitive support questions
Setup Fee
$1,200 – $2,800
Monthly Retainer
$160 – $400/mo
50% upfront, 50% on delivery. Hardware separate if needed.
Case Study
National Contact Solutions
Average handle time reduced 35%. Agent onboarding cut from 6 weeks to 2.